About the customer
Veejay Facility Management Pvt. Ltd. is a Goa-based facility management and manpower services provider, supplying trained labour and support staff to corporations, factories, banks, hospitals, schools, and institutions across India.
Managing a workforce of over 3,000 employees, Veejay needed a unified way to manage attendance, invoicing, customer relationships, and business analytics. To eliminate disconnected processes and improve operational visibility, Veejay partnered with Zauber Technologies to implement a connected solution across five Zoho applications.
The challenge
Veejay’s core operations—workforce management, billing, and customer management—were running through separate, disconnected processes. This created operational inefficiencies and limited visibility across the business.
Attendance and HR records for a large workforce were difficult to maintain accurately and consistently.
The absence of automated billing made it challenging to generate accurate invoices covering service charges and other billing components.
Customer interactions, service delivery, and follow-ups lacked a centralised system for consistent tracking.
Invoicing and financial records were not seamlessly connected, increasing manual effort across finance operations.
Limited reporting and fragmented data made it difficult to monitor performance and make informed business decisions.
The solution
Zauber Technologies implemented a connected ecosystem across five Zoho applications, integrating workforce attendance, invoicing, customer management, engagement, and analytics into a unified operational framework.
Developed a custom HRMS to manage employee records and attendance, with workforce data feeding into the invoicing process.
Streamlined billing, invoice processing, expense management, and financial reporting to improve accuracy and financial visibility.
Centralised customer information, interactions, service delivery tracking, and renewal follow-ups in one system.
Enabled website chat, visitor engagement, and lead capture, with qualified leads flowing into Zoho CRM.
Unified data across the connected applications into dashboards, helping management monitor business performance and make informed decisions.
The results
The integrated Zoho environment helped Veejay streamline operations across workforce management, finance, and customer engagement.
More structured attendance tracking helped reduce errors and improve the reliability of data used for payroll and invoicing.
Automated billing workflows reduced manual touchpoints and improved invoice processing accuracy.
Centralised customer information and engagement workflows supported more consistent follow-ups and service management.
Unified analytics dashboards gave management a clearer view of operational and financial performance.
Connected invoicing and financial reporting simplified processes and improved cash-flow visibility.
Creator AppsSchbang
Finance & ProcurementAcumen
CRMAutoVRse